Job Description: To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment. By doing so, will support the business in managing churn and growth for Santam [the_ad id="21943"] Job Responsibilities: Retaining broker and direct renewals using retention/persuasive skills to identify the client’s need. Research competitive pricing and policy services in order to provide a competitive price and policy comparisons to suit your client’s need. premiums to be paid in and offer the option to reinstate Promote marketing campaigns by upselling and cross-selling. Achieve monthly key performance metrics and adherence to work force management. Educate clients on the Santam Direct product features, billing, service offerings and product value. Resolve enquiries and retain clients by providing world class client service. Contacting clients on both the unpaid and reinstatement list daily to request Additional duties as assigned. Create reinstatement opportunities utilizing competitor knowledge, retention and persuasive skills on cancelled policies. Create save opportunities by utilizing proactive retention and persuasive skills on clients with unpaid debit orders. Contact brokers daily based on the leads received Job Requirements: Computer Literacy (MS Office package) Good judgement FAIS compliant (150 credits) Strong client service orientation Attention to detail RE Qualification Strong verbal and written communication skills Excellent interpersonal, communication and networking skills Matric/ Grade 12 Ability to work independently Ability to work under pressure Self-motivated and comfortable in taking initiative 2 years’ experience in Personal Lines insurance Job Details: Company: Santam Insurance Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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