Jobsrican
Website National Health Laboratory Service
Job Responsibilities:
- Contribute to the identification, development and implementation of potential requirements in the organisation’s ECM solution
- To plan, coordinate and provide scanning and content management training to users and IT teams and maintain pre/post training documentation (training material, registers, post training evaluations)
- To develop SOP’s for newly implemented system functionality and update existing SOP’s
- To provide support to all implemented ECM solutions, including Lab Requests Form ECM scanning solution
- Monitor scanning performance, trouble-shooting and resolving process errors, File Transfer Protocol and specific lab profile issues. Monitor and make adequate changes to lab workspaces and lab request forms folder
- To provide weekly/monthly portfolio reports
- Facilitate access to ECM CS and maintain user profiles at Active Directory, Open Text Directory Services and ECM CS level. Monitor usage of ECM CS system
- To provide technical support to the current ECM system to ensure that business needs are met
- Handle enquiries (proactive and calls logged) on scanning solutions, exception report and other ECM Content Server related solution
- To ensure that the ECM CS infrastructure documentation is updated and maintained
- To perform any reasonable duties related to the area of work as requested by management
Job Requirements:
- Knowledge of ECM concepts and principles
- Basic knowledge of mobile and windows Operating Systems
- MS Office packages
- Understanding of SLA’s and OLA’s
- Basic knowledge of multi-functional printers (desirable)
- Customer Service Skills (e.g. Telephone Etiquette)
- Problem Solving Skills
- Decision Making Skills
- Communication Skills (Written and Verbal)
- Time Management Skills
- Organising Skills (Prioritising)
- Interpersonal Skills
- Demonstrate leadership, team-work and collaboration
- Ability to work under pressure and prioritise.
Qualification & Experience:
- 3 year National Diploma in Information Technology or Computer Systems (NQF Level 6)
- 2 (two) years’ experience in IT support environment
- 1 (one) years’ experience in supporting Open Text ECM solutions including scanning solution and providing regular reports on tasks
Job Details:
Company: National Health Laboratory Service
Vacancy Type: Full Time
Job Location: Sandringham, Gauteng, South Africa
Application Deadline: N/A
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