Job Responsibilities: Contribute to the identification, development and implementation of potential requirements in the organisation’s ECM solution To plan, coordinate and provide scanning and content management training to users and IT teams and maintain pre/post training documentation (training material, registers, post training evaluations) To develop SOP’s for newly implemented system functionality and update existing SOP’s To provide support to all implemented ECM solutions, including Lab Requests Form ECM scanning solution Monitor scanning performance, trouble-shooting and resolving process errors, File Transfer Protocol and specific lab profile issues. Monitor and make adequate changes to lab workspaces and lab request forms folder To provide weekly/monthly portfolio reports Facilitate access to ECM CS and maintain user profiles at Active Directory, Open Text Directory Services and ECM CS level. Monitor usage of ECM CS system To provide technical support to the current ECM system to ensure that business needs are met Handle enquiries (proactive and calls logged) on scanning solutions, exception report and other ECM Content Server related solution To ensure that the ECM CS infrastructure documentation is updated and maintained To perform any reasonable duties related to the area of work as requested by management [the_ad id="21943"] Job Requirements: Knowledge of ECM concepts and principles Basic knowledge of mobile and windows Operating Systems MS Office packages Understanding of SLA’s and OLA’s Basic knowledge of multi-functional printers (desirable) Customer Service Skills (e.g. Telephone Etiquette) Problem Solving Skills Decision Making Skills Communication Skills (Written and Verbal) Time Management Skills Organising Skills (Prioritising) Interpersonal Skills Demonstrate leadership, team-work and collaboration Ability to work under pressure and prioritise. Qualification & Experience: 3 year National Diploma in Information Technology or Computer Systems (NQF Level 6) 2 (two) years’ experience in IT support environment 1 (one) years’ experience in supporting Open Text ECM solutions including scanning solution and providing regular reports on tasks Job Details: Company: National Health Laboratory Service Vacancy Type: Full Time Job Location: Sandringham, Gauteng, South Africa Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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