Job Description: To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and provisions. [the_ad id="21943"] Job Responsibilities: Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate. Contribute to team effectiveness by following the recruitment process when recruiting talent. Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring. Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required. Adapt to changes in Legislation by educating staff and conducting compliance assessments. Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports. Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings. Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports. Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation). Meet monthly individual and team performance targets by setting expectations and accountabilities. Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures. Build and maintain effective working relationships by conducting staff engagement sessions. Create customer service culture by resolving queries effectively within turnaround times. Mitigate risk by adhering to Reputation Risk standards (mandate, workflows and procedures). Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS). Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA). Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs. Build strong relationships with stakeholders by providing support, feedback and handling clients with respect. Job Requirements: Implementing a strategic plan Client service principles Preferred Certifications Organisational systems Governance, Risk and Controls Principles of project management Working with clients to solve client problems Essential Certifications Managing a team of people Creating a business plan Financial Accounting Principles Call Centre Management Certificate. Matric / Grade 12 / National Senior Certificate Investigating and reviewing processes to improve client satisfaction Assuming a key leadership role 3 - 5 years experience in collections / financial services environment and at least 1 - 2 years at a supervisory level. Job Details: Company: Nedbank Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
Jobsrican