Metropolitan Hospital Careers – Outbound Sales Team Leader

Job Description:

Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.

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Job Responsibilities:

• Identify operational efficiencies and make recommendations for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Effectively manage all day-to-day team activities and escalations.
• Plan and implement a cycle of medium term improvements to drive pricing of services and products.
• Cultivate and manage working relationships with a variety of stakeholders.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.
• Analyse, identify trends and report on team performance and productivity.
• Implement action plans to achieve sales targets and business goals.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Communicate and implement approved team targets within area of responsibility.
• Encourage innovation, change agility and collaboration within the team
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies and legislative requirements.
• Provide authoritative, expertise and advice to clients and stakeholders
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Conduct regular engagement with team members in order to cascade information and team objectives.
• Provide regular reports on delivery of services
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Implement measures to address non-performance within the team.

Job Requirements:

• FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published
• Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor
• FAIS Key Individual Regulatory Exam Level 1 (preferred)
• FAIS Representative Regulatory Exam Level 5 passed
• Diploma in business management
• Minimum entry level qualification equivalent to Grade 12/NQF4 qualification

Job Details:

Company: Metropolitan

Vacancy Type: Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

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