Job Description: Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets. [the_ad id="21943"] Job Responsibilities: Identify operational efficiencies and make recommendations for improvement. Maintain effective and efficient record keeping on the relevant system. Effectively manage all day-to-day team activities and escalations. Plan and implement a cycle of medium term improvements to drive pricing of services and products. Cultivate and manage working relationships with a variety of stakeholders. Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls. Analyse, identify trends and report on team performance and productivity. Implement action plans to achieve sales targets and business goals. Regularly assess team members' performance against targets and implement actions to increase performance. Communicate and implement approved team targets within area of responsibility. Encourage innovation, change agility and collaboration within the team Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes Develop plans to achieve sales targets in line with client centric practices. Manage the adherence to operational processes, policies and legislative requirements. Provide authoritative, expertise and advice to clients and stakeholders Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities. Develop action plans and initiatives to drive sales, motivate team and improve performance. Conduct regular engagement with team members in order to cascade information and team objectives. Provide regular reports on delivery of services Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Effectively manage performance within the team in order to ensure business objectives are achieved Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs. Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth. Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement. Control the budget for area, including the authorisation of expenditures and implementation of financial regulations. Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted Implement measures to address non-performance within the team. Job Requirements: FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor FAIS Key Individual Regulatory Exam Level 1 (preferred) FAIS Representative Regulatory Exam Level 5 passed Diploma in business management Minimum entry level qualification equivalent to Grade 12/NQF4 qualification Job Details: Company: Metropolitan Vacancy Type: Full Time Job Location: Midrand, Gauteng, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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