Firstrand Jobs – Branch Consultant I

Job Description:

Job Responsibilities:

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Resolve all customer queries efficiently, and within agreed timelines.
• Ensure activities support cost containment and reduction.
• Contribute to the overall effectiveness and success of the team.
• Takes accountability for own performance, personal and career development.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Maintain an ability to adapt to ever changing business and customer needs.
• Leads identified converted into successful sales.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Demonstrates behaviour in support of the organizational values.
• Conduct themselves in an ethical manner at all times.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Improve knowledge and competencies by completing role specific training as per eCareers.

Job Requirements:

• Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• Person must not be an unrehabilitated insolvent
• Experience : 1-2 years related experience
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6
• Minimum Qualification : NQF 4 Qualification
• FAIS – Yes

Job Details:

Company: FirstRand

Vacancy Type: Full Time 

Job Location: Durban North, Kwazulu Natal, SA

Application Deadline: N/A

Apply Here

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