Jobsrican
Website Altron
Job Responsibilities:
- Prepare and present training sessions to support team members
- Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
- After hours support and standby for Altron SI applications
- Manage the escalation and follow-up with external teams to ensure that deliverables are completed within customer SLAs
- Proactively manage the support team investigations until the incidents are resolved
- Perform investigations on support processes to continuously improve and/or simplify the operational support effort
- Provide mentoring and assistance to the support team for application and business issues
- Performance measurement of support team members
- Prepare weekly and monthly management progress and performance reports
- Provide assistance and regular feedback to the customer for escalated application issues
- Take overall ownership of incidents to ensure that team members meet customer SLA’s for deliverables and application performance
- Attend ad hoc, weekly and monthly customer meetings and reviews that are relevant to support team
- Provide senior level monitoring/support/investigation/fault administration for Altron Systems Integration business applications
- Manage the daily, weekly monthly support team tasks and deliverables
Job Requirements:
- Comfortable with working in the customer domain
- Ability to assist with and solve complex problems on business applications and processes
- Strong end to end investigation and data analysis skills
- Ability to adjust to the needs of a flexible working environment
- Leadership skills to manage a junior to senior level support team
- Good management and technical written and verbal communication skills essential
- Minimum 2 years team leader or senior application support experience
- ITIL Certification
- Working in a DevOps environment
- 3 Year tertiary qualification or a relevant IT qualification
- Ability to interact with management, development and support teams
- Previous exposure to Telco application support
- Sound knowledge of the disciplines in an application support environment, incident management, change management, problem management, continuous service improvement etc.
Job Details:
Company: Altron
Vacancy Type: Full Time
Job Location: Cape Town, Western Cape, SA
Application Deadline: N/A
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