Job Description: To provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client. [the_ad id="21943"] Job Responsibilities: To Backup Engineers for customers and support staff Ensure that calls are checked and updated with the latest updates until call closure To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride) Manage requests/call logged to Vendors and 3rd Parties To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users. 3G and APN configuration Ensure that contracted customer Service Level Agreements are met (resolved) To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework. To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support. To assist with Smart Hands Onsite when required Printer support and maintenance To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance Basic AD user and computer account Administration (Account lockouts, OU Memberships) Adhere to all Health and Safety Compliances To ensure adherence to Customers Corporate Governance and Risk Management Policies as per prescribed compliance Job Requirements: Microsoft 365 Certified: Modern Desktop Administrator Associate 2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications CompTIA A+ MTA: Windows Operating System Fundamentals (Windows 10) Microsoft Office 365 Fundamentals – MS900 Matric; Technical Support NQF Level 4 Microsoft Azure Fundamentals – AZ900 ITIL Foundation Certification CompTIA N+ Job Details: Company: Altron Vacancy Type: Full Time Job Location: KwaZulu-Natal, South Africa Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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