Altron Careers – EUS Support Technician

Job Responsibilities:

• Maintain and manage sufficient boot stock
• Technical support, maintenance, trouble shooting on Dell equipment
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• Complete administration within time frames as per policies
• Be pro-active on the calls allocated

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Job Requirements:

• Valid drivers license and own reliable vehicle
• Must be flexible to take on additional tasks
• Dedication to Customers both internally and externally
• Good communication (verbal and written) skills and interaction skills

Qualification & Experience:

• 2 years of experience in maintaining equipment in an IT environment
• 1 Years working on desktop equipment
• Matric qualification

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: Witbank, Mpumalanga, South Africa

Application Deadline: N/A

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Apply Here

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