Job Responsibilities: Technical support, maintenance, trouble shooting in an end user computing environment. Maintain customer relationship. Complete administration within time frames as per policies. Be productive based on the calls allocated Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. Ensure compliance with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Ensure that all policies and procedures are followed according to the company requirement First time fix rate and recall rate under the stipulated requirements. [the_ad id="21943"] Job Requirements: National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required) Must have experience in a corporate environment. Strong Soft Skills (Email and Telephonic). Network and Peripheral configuration. Handling customer escalation and queries. Remote connection tool experience. Troubleshooting and categorising issues remotely to determine if it is software or hardware related and resolving software issues remotely. Exposure in the Retail sector will be advantageous A + and N or Relevant IT Qualification. Strong knowledge in troubleshooting and configuring of Windows 10 operating system and office 365 applications. Exposure to a call management system. Managing incidents and requests within SLA. Job Details: Company: Altron Vacancy Type: Full Time Job Location: Emalahleni, Mpumalanga, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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