Jobsrican
Website Altron
Job Responsibilities:
- Technical support, maintenance, trouble shooting in an end user computing environment.
- Maintain customer relationship.
- Complete administration within time frames as per policies.
- Be productive based on the calls allocated
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- Ensure compliance with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
- Ensure that all policies and procedures are followed according to the company requirement
- First time fix rate and recall rate under the stipulated requirements.
Job Requirements:
- National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)
- Must have experience in a corporate environment.
- Strong Soft Skills (Email and Telephonic).
- Network and Peripheral configuration.
- Handling customer escalation and queries.
- Remote connection tool experience.
- Troubleshooting and categorising issues remotely to determine if it is software or hardware related and resolving software issues remotely.
- Exposure in the Retail sector will be advantageous
- A + and N or Relevant IT Qualification.
- Strong knowledge in troubleshooting and configuring of Windows 10 operating system and office 365 applications.
- Exposure to a call management system.
- Managing incidents and requests within SLA.
Job Details:
Company: Altron
Vacancy Type: Full Time
Job Location: Emalahleni, Mpumalanga, SA
Application Deadline: N/A
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