Job Responsibilities: Create and maintain productive relationships with internal and external clients by providing advice and assistance Accurately capture all client information on Xiriuz as per loan application and supporting documentation Print loan agreement for client’s signature Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations Keep the client informed about progress through written communication, telephone communications and/or face to face meetings Explain the Loan Application Process to facilitate client understanding of the process Explain compliance requirements to clients and reasons for non-approval of a client’s loan applications Maintain professional look and feel of branch (branch neatness and atmosphere) Suspend or reject loan applications to be re-quoted as and when required Issue copy of Contract / Agreement to Client Resolve all client related issues according ABIL’s Client Query Resolution Procedures within set turnaround times and keep clients informed Welcome clients and visitors in a friendly and professional manner Maintain relationships with internal and external clients by treating them fairly at all times. Project / promote the professional image of African Bank by adhering to the dress code, housekeeping, professional behavior and code of conduct Report suspicious or fraudulent loan application documents to the Branch Manager Explain Terms and Conditions of Banks Products to clients [the_ad id="21943"] Job Requirements: Accuracy and speed RE5 Interpersonal and communication Skills NQF level 6 (FSB Recognized) Administrative skills Working knowledge and understanding of ABIL Products, Systems, Policies and Procedures Client Focus Grade 12 or equivalent 2 years sales and client service experience Selling Skills Job Details: Company: African Bank Limited Vacancy Type: Full Time Job Location: Somerset West, Western Cape, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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