Job Description: System support within the I&T Frontline (POS), performing various entry level duties such as monitoring of the POS estate and resolving technical queries regarding the different applications relating to the POS system. This includes management and resolution of assigned call types known as incidents, problems, known errors, service requests and project items within agreed SLAs to keep productivity and availability of the POS estate at optimum. [the_ad id="21943"] Job Responsibilities: Reach daily target regarding incident closure volumes Attention to detail in incident updates and actions carried out. Attend to all incidents which are assigned to the team and resolve them within SLA. Reduce call volumes by improving and streamlining processes Proactively report any incident trends or risk factors occurring in the estate to mitigate them. Communicate promptly and clearly to all stakeholders relating to the incident. Customer service approach with courtesy follow up communications Monitor the status of the various POS equipment in the PnP estate and report/resolve all issues/defects found within agreed timelines. Job Requirements: Understanding of IT Infrastructure, POS systems and general store processes (e.g. cashier, supervisor, back office reporting) is advantageous. Communication Skills, analytical and presentation skills Problem solving ability Qualification & Experience: IT diploma/certification advantageous Computer literate: MS Office – Essential Exposure to an IT customer service environment Grade 12 Job Details: Company: Pick n Pay Vacancy Type: Full Time Job Location: Cape Town, Western Cape, South Africa Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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