Total Sports Vacancies – Assistant Operations

Job Description:

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of supervisors in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.

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Job Responsibilities:

• Effective management and co-ordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes
• Drive recognition and motivation activity in the department to maintain staff motivation and retention
• Ensuring that monthly sales targets and KPI’s are met by managing the portfolio to achieve the team’s & shifts targets in line with the Brand(s) product requirements
• Ensuring the Telemarketing and relevant supporting strategies are effectively implemented, monitored and maintained.
• Maintaining and enhancing the portfolio compliance standards & legislative requirements and ensure adherence to agreed quality benchmarks

Job Requirements:

• Management related qualification [advantageous]
• Proven analytical, decision making ability and strong numerical & administrative skills
• RE5 Financial Services Board Qualification [advantageous]
• Excellent communication skills [verbal, written & interpersonal]

Qualification & Experience:

• Matric qualification
• 2 years experience in a supervisory role
• Outbound sales experience – Telemarketing
• 2 years management experience managing a team of managers – [advantageous]

Job Details:

Company: Totalsports

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

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Apply Here

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