NGO Jobs – Caseworker

Job Description:

This position is responsible for implementing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa, ensuring that RSC Africa processing priorities and targets are met, that standard operating procedure are strictly followed, and integrity is maintained throughout the process.

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Job Responsibilities:

• Determining case composition and ensuring all refugee cases are cross-referenced according to established standard operating procedures.
• Establishing the validity of an applicant’s identity through verification of all demographics and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members to complete the refugee case history as required.
• Collecting all identity information including photographs, height, and weight.
• Documenting applicant’s persecution claim.
• Analysing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
• Prepares cases for USCIS, including reviewing physical and START files and constituting physical files.
• Assists in Adjudications Circuit Rides, which includes completing post-Adjudication review, updating decisions and fingerprints, and preparing and distributing decision letters.
• Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
• Identifies and reviews cases pending Pre-screening and USCIS interviews in preparation for scheduling schedules the cases in START, generates reports for refugee/partner notification, ensures that the reports are centrally filed for easy retrieval, and updates START accordingly.
• Works with other Operations departments as necessary to properly update the appropriate cases.
• Assists as needed in preparing for circuit rides. This may include but is not limited to, requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
• Achieves and maintains a high-performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS/RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
• Travels throughout Sub-Saharan Africa, as assigned, or works remotely to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims, in a dignified and professional manner.

Job Requirements:

• Strong organizational and time management skills;
• Meticulous attention to detail.
• Four (4) years work experience required
• Casework or previous resettlement experience is preferred;
• Bachelor’s Degree or four (4) years of paid work experience in lieu of a bachelor’s degree is required.
• Strong English communication skills, both written and oral;
• Strong verbal and written English language skills;
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook;
• Ability to work in a multi-cultural environment required;

Job Details:

Company: SANGONeT

Vacancy Type: Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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