Job Description: To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. [the_ad id="21943"] Job Responsibilities: Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions. Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Escalate all unresolved queries to management by logging the case on the system. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients. Understand the nature of the client's query by reiterating the key points raised by the client. Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames. Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Participate and support corporate social responsibility initiatives for the achievement of key business strategies. Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems. Job Requirements: Good Command of English, written and spoken Basic Numerical Ability Clear ITC and Criminal Record a must Basic computer knowledge Qualification & Experience: Successfully completed Matric / Grade 12 / National Senior Certificate a must Previous 1 - 2 Years Call Centre experience would be an advantage Job Details: Company: Nedbank Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, South Africa Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
Jobsrican