Jobsrican
Website Nedbank
Job Description:
The subject matter expert (SME) provides the knowledge and expertise for business rules, process and product rules within Client Services. Part of the role includes working closely and supporting Client Services Managers and specialist consultants.
Job Responsibilities:
- Provide recommendations for procedural improvements.
- Understand the complete end to end processes, how they fit together and the implications of a break in the process
- Serve as a credible client service resource to the team and business where business processes, product and business rules are concerned
- Ensure that terms/jargon is simplified, understood and well communicated to the team
- Manage business rules repository
- Ensure all business processes and rules are clearly defined, documented and reviewed regularly.
- Continuously assess processes, procedures and business rules to identify areas for improvement
- Benchmark our service levels and client experience against industry standards
- Build strong relationships with various people in the business and with external stakeholders in order to document / develop processes
- Documenting in process mapping tool
- Initiate and implement change processes across the department to improve quality and client experience
- Problem solve process failures through route cause analysis, solution engineering and implementation
Job Requirements:
- Advanced Diplomas/National 1st Degrees
- Administrative procedures and systems
- Relevant software and systems knowledge
- 3 to 5 years Business Process and Product rules expert experience in a Client Services environment
- 5 to 7 years Client Services experience in an Asset Management environment
- Understanding and knowledge of financial services/investment industry and products(Units trust, TFI and Retirement products advantageous)
- Business writing skills
- Matric / Grade 12 / National Senior Certificate
- Communication
- Banking knowledge
- Experience in an Asset Manager / Collective investment schemes
- Technical/Professional Knowledge and Skills
- Relevant regulatory knowledge
Job Details:
Company: Nedbank
Vacancy Type: Part Time
Job Location: Cape Town, Western Cape, SA
Application Deadline: N/A
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