Jobsrican
Website Motus Holdings Limited
Job Description:
To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.
[the_ad id=”21943″]Job Responsibilities:
- To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel
- To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional
- To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorizations,
- To create collaborative internal and external partnerships in order to expedite service
- To maintain customer database with contact details and
- To liaise and interact with the customers accurately in order to completely understand and comprehend their service
- To assist dealership in achieving industry standards of process
- To maximize customer awareness of all products and services
- To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat
- To ensure accurate ‘verbatim’ customer information to uphold
- To take the initiative and exceed customer satisfaction, even in the face of setbacks or.
Job Requirements:
- Basic technical understanding & background.
- Oral communication skills.
- Problem resolution / decision-making.
- Customer focus.
- Stellantis Brands knowledge.
- Administration skills.
- Basic mathematical knowledge (numeracy).
- Written communication skills.
- Must have valid driver’s license?
- Internal procedures and processes.
- Team working skills.
- People / customer interaction skills Diplomacy / resilience / dealing with pressure.
- PC Skills.
Job Details:
Company: Motus Holdings Limited
Vacancy Type: Full Time
Job Location: Vereeniging, Gauteng, SA
Application Deadline: N/A
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