Job Description: Handle and assist inconvenienced passengers by providing the necessary apologies, information and ensuring their needs are handled throughout the airport of departure to their final destinations. [the_ad id="21943"] Job Responsibilities: Coordinate with 3rd parties such as Immigration, transportation services, hotels, etc. to ensure no further disruptions, delays or inconveniences are created; Attend to customers in long or overnight transit or in long delays to ensure they are handled per procedure, from refreshments to hotel accommodations; Ensure that transportation for STPC or disrupted passengers is in place at the required time and that they accompany these passengers to the transportation area and ensure they are all attended to. Job Requirements: An excellent command of the English or French (written and verbal) is essential. Knowledge of airport services and customer care. Knowledge of IATA recommendations to airlines / travel agencies Commercial acumen with an overall knowledge of airline operations. Qualification & Experience: Minimum of 3 years proven experience in airline or other industry related to handling customer or face to face interaction with customers University graduate in business administration, public relations, travel and tourism management or advance diploma in mass communication. With three (3) years of experience in front office operations Job Details: Company: RwandAir Ltd Vacancy Type: Full Time Job Location: Randburg, Gauteng, South Africa Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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