Job Responsibilities: Ensure effective and efficient management of queues in the office Report all risks according to required format Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements Monitor service delivery and assist staff where service levels are not being met Asses the working environment and report all Occupational Health and Safety issues to management Serve as a project leader within the local office for civic services to ensure effective project management implementation Render services in Mobile Units where and when required Supervise the performance of the staff members Facilitate and direct staff in all Human Resources administration requirements within the local office Manage records / documentation according to DHA document management prescripts Ensure adherence to Batho Pele principles in order to improve service delivery within the office Conduct quality assurance to ensure quality of service delivery Provide expert advice and guidance to local office on civic services operational issues and matters [the_ad id="21943"] Job Requirements: Communication Skills (Verbal and written) Financial administration Planning and organizing Sound interpersonal relations Attention to detail Record and time management Understanding of Departmental Legislation and Public Management Framework Sound knowledge of the Batho Pele Principles A valid driver’s license is required Qualification & Experience: An undergraduate qualification in Public Management / Administration, Social Science or related field at NQF Level 6 recognized by SAQA 1 years’ experience in an administrative role Job Details: Company: Department of Home Affairs Vacancy Type: Full Time Job Location: Cape Town, Western Cape, South Africa Application Deadline: N/A [the_ad id="21944"] Apply Here
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