First Rand Jobs – Digital Enabler

Job Description:

To determine customer needs and direct and assist customers on the appropriate assisted, self-service or online banking options to ensure an exceptional customer experience and increase utilisation of self-service and online platform based banking options

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Job Responsibilities:

• Act responsibly with work related resources to contribute to cost containment
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Build and maintain stakeholder relationships
• Address customer needs in order to meet or exceed customer expectations
• Demonstrate teamwork as a valued team player
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
• Provide customers with the most recent self-service devices offerings and pricing structures while identifying potential sales leads for the sales team
• Maintain Self Service Devices to ensure optimal availability to customers
• Greet customers to determine customer needs and direct them to appropriate online channels or other service options and educate on usage to satisfy need and enhance the customer experience

Job Requirements:

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Bank should they require reasonable accommodation.

• Experience – 1 to 3 years’ experience in a sales and customer interaction role preferably within a financial services industry
• Additional Knowledge – Technical knowledge in the usage of devices (laptops, smart phones, tablets)
• Minimum Qualification – NQF 4 Qualification
• Person must not be an unrehabilitated insolvent

Job Details:

Company: FirstRand

Vacancy Type: Full Time 

Job Location: Makhanda, Eastern Cape, SA

Application Deadline: N/A

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Apply Here

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