Fidelity Vacancies in Midrand – Dedicated Account Manager

Job Description:

Dedicated account manager that is stationed at the premises of our largest client to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

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Job Responsibilities:

• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations and reinstallations.
• Prepare necessary reports to support monthly billing as needed by client and FSD.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the client account.
• Prepare various reports as needed by client or the FSD team.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the fleet portal to ensure that units installed reflect the correct vehicle make and model and vehicle registration details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Ensure that all client dealerships have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that the client database is managed effectively and regularly checked, reconciled and updated so that any anomalies are timeously actioned accordingly (e.g. no registration captured, too many units showing in one vehicle, duplicate IMEI numbers etc.)
• Ensure that all other FSD staff on the client premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that relevant client personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Address ad-hoc queries across the client group as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Assist with stock forecasting and budgeting.

Job Requirements:

• Very strong data analytics/Excel skills
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Work experience in a similar role preferred
• BComm degree
• Prior experience in Telematics advantageous
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

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