Fidelity Services Group Vacancies – Operations Manager

Job Description:

The above position is vacant reporting to the Area Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.

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Job Responsibilities:

• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Ensuring the timeous submission of reports to both client and to the Regional Office.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Investigating incidents and reporting on such.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Pro-active planning on various sites and clients.
• Ensuring that all HR related queries are dealt with promptly.
• Liaising daily with Regional Management on various Operational matters.
• General management and supervision of security staff to ensure that required performance is met at all times
• Formulate disciplinary actions – Strong HR/IR Skills.
• Liaising daily with management on various operational issues
• Maintaining good relations between Fidelity Security Services
• Group and the Client with regard to security services rendered
• Dealing with all required administration matters

Job Requirements:

• Strong leadership ability
• Computer literacy with expert knowledge of the complete Microsoft package.
• Staff management experience is required.
• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Working knowledge of the Firearm Act and Firearm competency.
• At least 5 years’ experience in the Operational Security Management structure.
• Goal Setting & Organisational skills
• Driven for results
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Interpersonal skills
• Analytical, Critical Thinking & Planning skills
• At least 10 years’ experience in the security industry.
• No criminal record or any pending cases.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Leadership & Self Development
• Valid Driver’s License with own reliable transport is required.
• Driving & Managing change
• Communication direction & skills

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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