Fidelity Security Jobs in Durban – Communications Specialist

Job Description:

• Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR – change behaviour, attitudes and opinions
• The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties
• Craft, design and execute regional communications plans aligned to marketing for the respective regions
• Influence stakeholder behaviour in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
• Collaborate with the business on PR and marketing regional specific plans
• Develop and distribute communication material via appropriate platforms – email, social, SMS etc

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Job Responsibilities:

• Build on media relations
• Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities
• Media monitoring
• Ensure regular reporting on success of regional communications activities
• Take on additional communication projects as required
• Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications
• In alignment with the national marketing and communications strategy, plan and implement promotional campaigns
• Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives
• Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions
• Manage, distribute and analyse customer satisfaction surveys
• Compile relevant and accurate internal communications
• Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights
• Ensure a consistent brand experience at all touchpoints
• Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning
• Formulate communications policies that aid in representing the organisation to customers, stakeholders
• Segment customer base to appropriately define target audiences for optimal relevance of communication

Job Requirements:

• Good time management
• Minimum 6 years’ as a corporate Communications specialist
• Agency experience advantageous
• B-degree in Communications – minimum criteria
• Ability to establish and maintain internal networks – organisational agility
• Customer focus
• Good written and oral communicator

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Location: Durban, KwaZulu-Natal, SA

Application Deadline: N/A

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