Job Description: Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behaviour, attitudes and opinions The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties Craft, design and execute regional communications plans aligned to marketing for the respective regions Influence stakeholder behaviour in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility Collaborate with the business on PR and marketing regional specific plans Develop and distribute communication material via appropriate platforms – email, social, SMS etc [the_ad id="21943"] Job Responsibilities: Build on media relations Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities Media monitoring Ensure regular reporting on success of regional communications activities Take on additional communication projects as required Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications In alignment with the national marketing and communications strategy, plan and implement promotional campaigns Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions Manage, distribute and analyse customer satisfaction surveys Compile relevant and accurate internal communications Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights Ensure a consistent brand experience at all touchpoints Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning Formulate communications policies that aid in representing the organisation to customers, stakeholders Segment customer base to appropriately define target audiences for optimal relevance of communication Job Requirements: Good time management Minimum 6 years’ as a corporate Communications specialist Agency experience advantageous B-degree in Communications – minimum criteria Ability to establish and maintain internal networks – organisational agility Customer focus Good written and oral communicator Job Details: Company: Fidelity Services Group Vacancy Type: Full Time Job Location: Durban, KwaZulu-Natal, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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