Job Description: To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by undertaking information gathering, research and analysis of data within broad guidelines to produce accurate plans or recommendations for business unit issues, in order to enable tactical translation and operational implementation. [the_ad id="21943"] Job Responsibilities: Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area. Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements. Scan the policy environment to identify and exploit opportunities for joint work where supportive of the objectives of the business unit and its networks. Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation. Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets. Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service. Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement. Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency. Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity. Engage in research initiatives, analyse trends and produce quantitative and qualitative information to inform business decisions. Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks. Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately. Research and support workable recommendations or solutions that meet business needs through information analysis. Manage and or advise on the translation and application of policy in a specific functional area. Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation. Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service. Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions. Provide high quality and responsive research consultancy to the business unit and produce reports and plans. Request and analyse information to gather ideas, plans options and provide recommendations to enhance plans and or policies. Job Requirements: Relevant Bachelor's Degree/ Advanced Diploma (NQF 7) and 8-10 years' experience in Market Research/Development Economics/Behavioural Science; of which 3-4 years ideally at operational specialist level Job Details: Company: South African Revenue Service - SARS Vacancy Type: Full Time Job Location: Pretoria, Gauteng, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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