Jobsrican
Job Description:
Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people.
[the_ad id=”21943″]Job Responsibilities:
- Notify vendors that their content has been removed
- Work on developing canned responses for common questions
- Maintain and improve a knowledge base with unique vendor requests and their solutions
- Investigate payment concerns brought up by customers
- Remove content as they are identified by the QA team
- Respond to queries sent to the KDP forums
- Route issues and bugs that need engineering expertise to the development teams
- Reprocess stuck books through the system
- Process and Respond to emails received from publishers in English and Dutch
- Route legitimate payment concerns to Accounts Payable
- Work with operations manager in documenting process flows
Job Requirements:
- Fluent in Dutch and English
- Flexibility to work in a shift environment which may include weekends
- Additional computer skills certifications in web technologies are preferable.
- Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
- Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
Qualification & Experience:
- Demonstrated experience of 1-5 years in a front line internal and external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
- Excellent written and verbal communication skills.Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties
- Experience in a technical support process, especially for web enabled software products or services is highly preferred
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Location: Cape Town, Western Cape, South Africa
Application Deadline: N/A
[the_ad id=”21944″]jobsrican.com