Jobsrican
Website Altron
Job Description:
To manage the end-to-end customer lifecycle, ensuring optimal service satisfaction through the delivery of consistent and value added services / solutions to retain current customers in the Banking Financial environment, and to do so in a cost effective manner to contribute toward account profitability.
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- Generate joint solutions, best fit alternatives, and anticipate potential future problems;
- Ensure clear understanding and interpretation of detail in reporting to ensure accurate reporting;
- Ensure that all services are delivered in line with contracted requirements;
- Assist with customer information sessions creating engaged customers and facilitate organic growth;
- Plan and attend internal cross functional meetings at least quarterly;
- Taking ownership of customers issues and following problems through to resolution;
- Setting a clear mission and deploying strategies focused towards that mission
- Monitor and validate open calls daily, proactively providing customer with feedback and updates in a professional and structured manner;
Job Requirements:
- Knowledge of customer service software, databases and tools
- Sound knowledge of business and industry standards and best practices
- Knowledge of Solution offerings [current/new] and technological environments with specific focus on the customers particular market
Qualification & Experience:
- Between 5 and 7 years’ experience in Customer relations/IT Operations/Service Delivery/Retail Management.
Job Details:
Company: Altron
Vacancy Type: Full Time
Job Location: Woodmead, Gauteng, South Africa
Application Deadline: N/A
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