Job Description: To manage the end-to-end customer lifecycle, ensuring optimal service satisfaction through the delivery of consistent and value added services / solutions to retain current customers in the Banking Financial environment, and to do so in a cost effective manner to contribute toward account profitability. [the_ad id="21943"] Job Responsibilities: Generate joint solutions, best fit alternatives, and anticipate potential future problems; Ensure clear understanding and interpretation of detail in reporting to ensure accurate reporting; Ensure that all services are delivered in line with contracted requirements; Assist with customer information sessions creating engaged customers and facilitate organic growth; Plan and attend internal cross functional meetings at least quarterly; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission Monitor and validate open calls daily, proactively providing customer with feedback and updates in a professional and structured manner; Job Requirements: Knowledge of customer service software, databases and tools Sound knowledge of business and industry standards and best practices Knowledge of Solution offerings [current/new] and technological environments with specific focus on the customers particular market Qualification & Experience: Between 5 and 7 years’ experience in Customer relations/IT Operations/Service Delivery/Retail Management. Job Details: Company: Altron Vacancy Type: Full Time Job Location: Woodmead, Gauteng, South Africa Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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