Altron Karabina Careers – Support Technician

Job Description:

To provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client.

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Job Responsibilities:

• To Backup Engineers for customers and support staff
• Ensure that calls are checked and updated with the latest updates until call closure
• To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
• Manage requests/call logged to Vendors and 3rd Parties
• To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users.
• 3G and APN configuration
• Ensure that contracted customer Service Level Agreements are met (resolved)
• To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
• To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
• To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
• To assist with Smart Hands Onsite when required
• Printer support and maintenance
• To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
• Basic AD user and computer account Administration (Account lockouts, OU Memberships)
• Adhere to all Health and Safety Compliances
• To ensure adherence to Customers Corporate Governance and Risk Management Policies as per prescribed compliance

Job Requirements:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• 2 – 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications
• CompTIA A+
• MTA: Windows Operating System Fundamentals (Windows 10)
• Microsoft Office 365 Fundamentals – MS900
• Matric; Technical Support NQF Level 4
• Microsoft Azure Fundamentals – AZ900
• ITIL Foundation Certification
• CompTIA N+

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: KwaZulu-Natal, South Africa

Application Deadline: N/A

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