Job Responsibilities: Manage customer service representatives (CSR's) to drive customer service excellence Exhibit a pro-active approach in attending to customer problems and needs, and avoidance of customer dissatisfaction, to display a total commitment in putting the customer first. Ensure parts are booked correctly on Calls and returned back to Stores. Asset management of internal Stoc Ensure IMO's and RA's are less than 3 Days old. Adherence to company policy and Procedures Job Requirements. To actively monitor and Ensure SA's dispatch and arrive on site daily with in ETA set. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement for customer satisfaction [the_ad id="21943"] Job Requirements: National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required) Job Details: Company: Altron Vacancy Type: Full Time Job Location: Woodmead, Gauteng, SA Application Deadline: N/A [the_ad id="21944"] Apply Here jobsrican.com
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