Jobsrican
Website Absa Group Limited
Job Description:
Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
[the_ad id=”21943″]Job Responsibilities:
- Negotiate where needed appropriate rates with the various product owners. When client request accounts to be closed, determine whether the customer could be retained. Proactively educate customers to use alternative channels.
- (Client migration) Research the sales potential in the local area through reviewing the local media and local demographic information to attract potential new to bank customers. Proactively participate in the local business and community forums.
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients.
- (Daily Appointment Sharing) Interview clients who request new products and assist them to complete the required documentation.
- Complete motivations for credit approval and follow up the process to ensure that the product is loaded within the required turnaround time.
- Discuss with the branch manager and include action plans to address any shortfalls in sales.
- Customer (Service): Action all instructions, general queries and complaints related to requests from affluent customers and respond directly to the customers.
- Ensure correct escalation process is followed should actions not be resolved within the service level agreement. Ensure that all compliments and complaints are captured according to CCP (Customer complaints process)
- Company Sales:: Contact the referrals and leads of assigned customers to discuss their financial needs and to solution the customer appropriately.
- Sell the appropriate products to the customers ensuring that all requirements in terms of FAIS (Financial Advisory), FICA (Client Identification) and NCA (Credit Rules) are met.
- Complete detailed assessments of client needs for banking products and other financial. products, including Insurance. (Customer Needs Analysis Tool) Create lead referrals and call on specialists to assist.
- Conduct (Compliance): Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements and giving feedback on the banks position regarding these requirements.
- Follow up with clients who have outstanding FICA documentation based on the listings supplied from operations. Ensure that all transactions are processed within processing mandates.
Qualification & Experience:
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Job Details:
Company: Absa Group Limited
Vacancy Type: Full Time
Job Location: Pretoria, Gauteng, South Africa
Application Deadline: N/A
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