Jobsrican
Website Absa Group Limited
Job Description:
Must have short-term insurance, Min of 3 Years experience, RE5, a min of 150 FAIS credits, and qualifications must be recognized by FSCA. Multi-skilled agent- required for sales, servicing, retaining and upselling.
[the_ad id=”21943″]Job Responsibilities:
- Quality Assurance of service and calls: Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the customers.
- Must have short-term insurance, Min of 3 Years experience, RE5, a min of 150 FAIS credits, and qualifications must be recognized by FSCA. Multi-skilled agent- required for sales, servicing, retaining and upselling. Customer Experience: To provide service excellence and achieve customer satisfaction
- Call Resolution: Resolve incoming client queries by utilising all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Qualification & Experience:
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Job Details:
Company: Absa Group Limited
Vacancy Type: Full Time
Job Location: Roodepoort, Gauteng, South Africa
Application Deadline: N/A
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